Tag Archives: seth godin

The Math of Quality (Or Why the Gatekeeper System is Failing)

TweetThe Overview Quality is a nebulous word.  When it can be defined by a concrete measurement it serves as a gatekeeper for the customer, keeping what would otherwise be a unfulfilling experience from their unknowing hands.  When its meaning flails … Continue reading

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A World Without Gatekeepers

TweetIt used to be that every industry had its gatekeepers. Music had the fat guys with cigars that Pink Floyd loved to sing about.  Factories had foreman that slapped each other on the back.  Corporations had bosses that controlled resources. … Continue reading

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