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The Math of Quality (Or Why the Gatekeeper System is Failing)

TweetThe Overview Quality is a nebulous word.  When it can be defined by a concrete measurement it serves as a gatekeeper for the customer, keeping what would otherwise be a unfulfilling experience from their unknowing hands.  When its meaning flails about, providing muted grays and hazy shadows, its purpose becomes counter to its core mission. […]

A World Without Gatekeepers

TweetIt used to be that every industry had its gatekeepers. Music had the fat guys with cigars that Pink Floyd loved to sing about.  Factories had foreman that slapped each other on the back.  Corporations had bosses that controlled resources.  Political parties had precinct captains and party leaders.  And for the last decade, publishing has had […]