Tag Archives: chris anderson

The Math of Quality (Or Why the Gatekeeper System is Failing)

TweetThe Overview Quality is a nebulous word.  When it can be defined by a concrete measurement it serves as a gatekeeper for the customer, keeping what would otherwise be a unfulfilling experience from their unknowing hands.  When its meaning flails … Continue reading

Posted in Writing / Publishing | Tagged , , , , , , , , | 2 Comments